Refund & Live Arrival Policy

Because many of our products are living plants and perishable plant material, our return policy is designed around condition on arrival.

Eligible Issues

If your order arrives damaged, dead, or in clearly declining condition, contact Pine Barrens Botanicals within 30 days of delivery. For the fastest review, include your order number and clear photos of the plant and packaging.

Change-of-Mind Returns

We generally do not accept returns of live plants for change of mind, buyer preference, planting-site changes, or conditions that develop after delivery because of planting, watering, weather, wildlife, neglect, or other aftercare factors.

How Eligible Claims Are Resolved

After reviewing an eligible claim, we may offer a replacement, store credit, or refund, depending on the product and availability. Approved refunds are issued to the original payment method unless otherwise agreed.

Return Shipping

Do not ship live plant material back unless we specifically ask you to. If we require an approved damaged or defective item to be returned, Pine Barrens Botanicals will provide return instructions and cover the return shipping cost.

Preorders

Fall 2026 preorders are paid in full when ordered and are scheduled to begin shipping in mid-October 2026. If healthy stock becomes unavailable before fulfillment, we will contact you about an approved replacement, store credit, or refund.

Contact

For return or refund questions, email awuka000@gmail.com or use our contact page.