Refund policy
We want customers to receive healthy plants and accurately described products.
Because live plants are perishable, different return rules apply to live plants and ordinary non-live merchandise.
Live Plant Arrival Problems
If a live plant arrives dead, severely damaged, or in materially worse condition than reasonably expected from normal shipping stress, contact us within 48 hours of delivery.
Please provide:
- Your order number
- A description of the problem
- Clear photographs of the plant
- Photographs of the packaging when shipping damage is involved
Please do not discard the plant or packaging until we have reviewed the issue.
After reviewing an eligible claim, we may provide a replacement, refund, partial refund, or store credit depending on the circumstances and product availability.
Normal Shipping Stress
Minor leaf loss, temporary wilting, soil displacement, small broken twigs, dormancy, cosmetic damage, or temporary stress can occur during shipping.
These conditions do not necessarily indicate that a plant is unhealthy.
Live Plant Returns
Because live plants are perishable, we generally do not accept returns for:
- Change of mind
- Buyer preference
- Improper planting
- Failure to plant promptly
- Unsuitable growing conditions
- Improper watering
- Weather after delivery
- Wildlife damage
- Neglect or improper aftercare
Do not send a live plant back unless Pine Barrens Botanicals specifically instructs you to do so.
Plant Survival After Delivery
We stand behind the condition of eligible live plants when they arrive.
We cannot guarantee long-term survival after delivery because planting technique, soil, watering, weather, climate, sunlight, animals, disease, and maintenance are outside our control.
Any live-arrival guarantee applies to the plant’s condition upon arrival and is not a long-term survival warranty.
Incorrect or Missing Items
If you receive the wrong item, wrong quantity, or an item that materially differs from your order, contact us within 7 days of delivery.
If the error is ours, we will work with you to provide an appropriate replacement, refund, or other resolution.
Non-Live Products
Eligible unused and unopened non-live products may be returned within 30 days of delivery.
Items should generally be:
- Unused
- In substantially original condition
- In original packaging when applicable
- Accompanied by proof of purchase
Contact us before returning an item.
Unless the return resulted from our error or an item arriving damaged or defective, the customer is responsible for return shipping.
Original shipping charges are generally non-refundable unless required by law.
Preorders
Preorders are paid in full when the order is placed.
If you wish to cancel a preorder before it has entered preparation, packing, or fulfillment, contact us as soon as possible.
Once an order has entered fulfillment or shipped, the normal product-specific refund rules apply.
If Pine Barrens Botanicals is unable to fulfill a prepaid preorder, we will offer an appropriate replacement option, store credit, or refund.
Refund Processing
Approved refunds are normally issued to the original payment method.
Processing times may vary depending on the customer’s bank, card issuer, or payment provider.
Contact
Pine Barrens Botanicals
Browns Mills, New Jersey 08015
Phone: (609) 221-9826
Email: awuka000@gmail.com
Website: pinebarrensbotanicals.com